Refund Policy

1.New server and deployment orders

• If you cancel an order before we start deploying the server, you get a full refund.
• If a delivered server does not match the specification in your order and we cannot fix it within 72 hours of your report, you get a full refund for that server.

2.Monthly services

Monthly server rental, managed services, monitoring and support can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and we do not refund unused days of that period.

If we terminate a Service without cause, we refund the unused part of the period on a pro-rata basis.

3.Prepaid plans

Plans prepaid for 3 months or more can be cancelled within 14 days of payment. We refund the full unused months, minus the discount the prepayment received.

4.Development projects

• Prepayment for milestones that have not started is refunded in full if you cancel the project.
• Milestones that are in progress are charged for the work done up to the cancellation date.
• Accepted milestones are not refundable.
• If a delivered milestone does not match the agreed scope and we cannot fix it within the time agreed in the Order, we refund the payment for that milestone.

5.Purchased servers

Unused hardware in its original condition can be returned within 14 days of delivery for a refund, minus shipping costs. Defective hardware is repaired or replaced under the warranty in your Order.

6.Setup and one-time fees

Setup fees, migration work and consulting hours are not refundable once the work has started.

7.SLA service credits

Credits for missed uptime commitments are applied to your next invoice. They are not paid out in cash unless your agreement says otherwise.

8.How to request a refund

Email [email protected] with your invoice number and the reason for the request. We reply within 2 business days.

Approved refunds are sent to the original payment method within 10 business days.

9.App Store purchases

Purchases and subscriptions made in our iOS or macOS applications through the Apple App Store are billed and refunded by Apple. To request a refund, use https://reportaproblem.apple.com or contact Apple Support.

10.Changes and contact

We may update this policy; changes do not affect payments made before the update. Questions: [email protected].